RPA:

RPA, or Robotic Process Automation, refers to the technology that uses software robots (bots) or artificial intelligence (AI) workers to automate repetitive, rule-based tasks traditionally performed by humans. These tasks typically involve interacting with digital systems and applications to execute processes, manipulate data, trigger responses, and communicate with other systems.

Key characteristics of RPA include:

1. Automation of Repetitive Tasks: RPA is used to automate tasks that are repetitive, rule-based, and require little to no human judgment.
2. Mimicking Human Actions: RPA bots mimic the actions of human users interacting with computer systems, such as clicking buttons, entering data into forms, copying and pasting information, etc.
3. User Interface Interaction: RPA interacts with the user interface (UI) of applications, rather than through APIs or backend integrations, making it versatile for automating a wide range of processes.
4. No or Minimal Coding Required: RPA platforms are designed to be accessible to business users with minimal programming skills. They often use visual, drag-and-drop interfaces for building automation workflows.
5. Scalability: RPA implementations can scale easily to handle large volumes of tasks and processes, allowing organizations to automate across departments and functions.
6. Integration Capabilities: RPA bots can integrate with existing systems and applications, allowing for seamless automation of end-to-end business processes.
7. Auditability and Compliance: RPA provides audit trails and logs of automated processes, ensuring transparency, compliance with regulations, and accountability.
8. Operational Efficiency: By automating repetitive tasks, RPA improves operational efficiency, reduces errors, and frees up human workers to focus on more strategic and creative tasks.

OpenSpan

OpenSpan, now part of Pega after its acquisition, is a software platform focused on Robotic Process Automation (RPA) and desktop automation. It enables organizations to automate manual, repetitive tasks and integrate disparate systems and applications to improve efficiency and accuracy in business processes.

Key Features of OpenSpan:

1. Desktop Automation:
   • OpenSpan is particularly known for its ability to automate tasks on the desktop level, where it can interact with different software applications, including legacy systems, web apps, and desktop applications. This allows it to automate end-to-end processes that involve multiple applications.
2. Integration with Pega Platform:
   • After being acquired by Pega, OpenSpan’s capabilities were integrated into the broader Pega Platform, which combines RPA with Business Process Management (BPM) and Customer Relationship Management (CRM) solutions. This integration enables more comprehensive automation across customer service, back-office processes, and other business operations.
3. Robust Automation Tools:
   • OpenSpan offers tools for automating both simple tasks (like data entry) and more complex processes (like handling multi-step workflows that span multiple systems). Its automation capabilities extend to both attended and unattended automation.
4. Visual Workflow Designer:
   • OpenSpan provides a visual designer that allows users to create automation workflows using a drag-and-drop interface. This makes it easier for users to map out and build automation processes without needing extensive coding knowledge.
5. Process Analytics:
   • OpenSpan includes tools for monitoring and analyzing processes, providing insights into how tasks are performed and identifying opportunities for further automation. This helps organizations optimize their workflows and improve overall efficiency.
6. Unified Workforce:
   • The platform supports a unified workforce concept, where human workers and bots collaborate. Bots handle repetitive tasks, allowing human workers to focus on more complex, value-added activities.
7. Security and Compliance:
   • OpenSpan includes security features such as role-based access control and audit logs, ensuring that all automated processes comply with organizational security policies and regulatory requirements.
8. Scalability:
   • Designed to scale with business needs, OpenSpan can be used to automate a few tasks or deployed across an entire enterprise, handling thousands of automated processes simultaneously.
9. Cognitive Automation Integration:
   • Through its integration with the Pega Platform, OpenSpan can leverage cognitive automation capabilities, such as AI and machine learning, to handle more sophisticated processes that involve decision-making and data interpretation.

Why Choose OpenSpan (Pega RPA)?

• Legacy System Integration: OpenSpan is particularly strong in integrating with and automating processes involving legacy systems, making it a good fit for industries with older, entrenched software.
• Comprehensive Automation Suite: As part of the Pega Platform, OpenSpan provides a complete automation solution that includes RPA, BPM, and CRM, allowing for extensive process automation across an organization.
• User-Friendly Design: Its visual workflow designer and intuitive interface make it accessible for users with varying levels of technical expertise.
• Process Optimization: With its built-in analytics and monitoring tools, OpenSpan helps organizations continuously optimize their processes for better performance and efficiency.

OpenSpan, now a part of Pega, is widely used in industries such as finance, insurance, healthcare, and telecommunications to improve process efficiency, reduce errors, and enhance customer service through automation.

 Module 1 : Windows Integration

• Getting Started with Open Span Studio
• Recommender Practices for Solution Building
• Developing Open Span Solutions and Projects
• Defining Windows Adapter Design Properties
• Working with the windows Adapter
• Recommended Practices in Solution Development
• Working with OpenSpan Automations
• Working with MDI Child Windows

Module 2 : Interaction Framework

• Working with Interaction Framework
• Working with Activites and Active MDI Windows

Module 3: Web Integration

• Defining Web Adapter Properties , Events and Methods
• Using the Web Adapter
• Interrogating a Web Application
• Working with Web Adapter Match Rules
• Automating the Training Web Site

Module 4 : Agile Desktop and Development

• Using Agile Desktop Framework
• Building Project Files
• Deploying Open Span Solutions
• Using Configuration Project Items
• Using Open Span Management Console

Module 5 : Diagnostics and Debugging

• Debugging Open Span Projects
• Using Studio’s Diagnostics Publichers
• Handling Errors